FAQs
What is LookFit’s return policy?
LookFit will accept returns up to 60 days after the delivery date.
There is no service charge.
The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Unworn and Unpacked. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How long does a refund or exchange take to process?
Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route;
for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 1-3 business days to appear on your bank account due to varying processing times of financial organizations
What should I do if my package is missing?
Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.
What payment options do you accept?
We accept a wide variety of payment options! From which: Visa, Mastercard, Amazon Pay, Afterpay, American Express, Paypal, Discover, Diners Club.